Results

Thanks to SimpleChoice, Allconnect’s utility partner was compliant with the Commission Order. The program was initially designed to run for two years, but has since been extended until May 2021, and now includes other utilities in Pennsylvania.

 

With high referrals and customer engagement ratings, the SimpleChoice program has:

  • Successfully driven choice in the marketplace
  • Provided low-cost, educated customers to electric suppliers;
  • Enabled compliance at a minimal expense for the EDCs.

850

THOUSAND

Educated

over 850,000

Pennsylvania

customers about

electricity choice

since 2013

540

THOUSAND

Enrolled

over 540,000

Pennsylvania

customers to

alternative electricity

suppliers

64

PERCENT

Over 64% referral

rate to alternative

electricity

suppliers

88

PERCENT

88% customer

satisfaction

78

PERCENT

78% improved

perception of

utility

Allconnect in Action

SimpleChoice Energy Choice Education and Enrollments

Situation

In March 2012, the Pennsylvania Public Utility Commission mandated that Electric Distribution Companies (EDCs) include a Standard Offer Customer Referral Program in their default service plans. With the goal of driving participation in the retail energy markets, the order stated that the program must offer residential and small commercial customers the opportunity to “opt in” to a 12-month fixed price contract at a 7% discount to the EDC’s then-current Price to Compare (PTC).

 

EDCs were also ordered to utilize and augment their existing call centers, infrastructure and resources to accommodate the program.

 

A large utility serving the Midwest and Mid-Atlantic region—and a longtime partner of Allconnect—knew it would be a challenge to implement and would cost them millions in their call center expenditures.

Solution

Allconnect, with its history of simplifying complex home service decisions, designed and implemented SimpleChoice in 2013, a solution that educates customers and provides the back-office technology necessary to handle the expansion.

 

SimpleChoice allows utilities to transfer movers, non-movers and small businesses to an Allconnect home services advisor, who then explains the choice of suppliers available. When customers agree to enroll, Allconnect seamlessly provisions enrollments to the participating suppliers.

 

On the front-end, the consumer experience is tailored through scripting and education, while Allconnect’s custom-built technology handles the expanded program on the back-end.

Home

Allconnect Inc.  |  1600 Riveredge Pkwy Suite 200  |  Atlanta, GA 30328

Copyright © 2017 Allconnect Inc. All Rights Reserved

Connect